Communication
Independently reviewed
Updated
Teams shopping for Customer Support software care about workflow fit more than feature checklists. We ranked tools that excel at Customer Support based on expert analysis and verified feedback.
Compare the ranked list below to find the right fit for your team.
CloudTalk leads our Customer Support rankings for most teams. Consider Aircall if you need a strong alternative with a different pricing or workflow fit.
| Feature | CloudTalk | Aircall | Ringover | JustCall | Phone.com | Quo | Grasshopper |
|---|---|---|---|---|---|---|---|
| Editor rating | 4.4 | 4.5 | 4.3 | 4.3 | 4.2 | 4.4 | 4.4 |
| Pricing | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription |
| Starting price | $25/user/mo annual | $30/license/mo annual | $19/user/mo annual | $29/user/mo annual | $15/user/mo annual | $15/user/mo annual | $14/mo annual |
| Free plan | Included | Included | Included | Included | Included | Included | Included |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows, Linux | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android | Web app, iOS (iPhone & iPad), Android | Web app, iOS (iPhone & iPad), Android | Web app, iOS (iPhone & iPad), Android | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
Transparent criteria and editorial standards behind every score in this guide.
We evaluate Communication tools for Customer Support on features, ease of use, value for money, integrations, and real user feedback. Apps are ranked by AppsInsight Score within this guide, with editorial adjustments when hands-on testing reveals a clear winner for this use case or audience.
Quick answers about the best Customer Support options.
Our editors currently rank CloudTalk #1 among Communication tools for Customer Support based on AppsInsight Score, features, pricing, and user feedback. See the full ranked list on this page for alternatives.
Many Communication tools for Customer Support include free plans or trials. Use the pricing filter on this page to browse free and freemium options.
We evaluate Communication tools for Customer Support on features, ease of use, value for money, integrations, and real user feedback. Apps are ranked by AppsInsight Score within this guide, with editorial adjustments when hands-on testing reveals a clear winner for this use case or audience.
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams. Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared…
AI-powered business calling platform for sales and support teams with power dialing, IVR and call analytics CloudTalk is an AI-powered business calling platform for sales and support teams.
Virtual phone system that turns your existing phone into a business line Grasshopper is a virtual phone system for small businesses and entrepreneurs, owned by GoTo since 2018.
AI-powered business phone system with calling, meetings and messaging in one app Dialpad is an AI-native business communications platform that started as a cloud phone system and has grown into a full unified-communications suite.
AI-powered business phone, video, messaging and contact center platform RingCentral is one of the longest-standing names in business VoIP.
No-contract business VoIP with 100+ calling features, hardware flexibility and 24/7 support. Ooma Office is a cloud business phone system aimed squarely at small and mid-sized businesses that want a full VoIP replacement for a landline without an IT project.
Shared business phone system for small teams, formerly OpenPhone, with AI call summaries and automations Quo, formerly known as OpenPhone, is a shared business phone system built for small businesses and startups.
Cloud phone system for sales and support teams with a sales dialer, SMS and AI features JustCall is a cloud phone system built by SaaS Labs for sales and support teams.
Cloud business phone system with AI features and omnichannel messaging Ringover is a cloud business phone system founded in 2005, with offices in London, Barcelona and Atlanta.
AI customer experience platform with business phone, video, chat and team messaging Nextiva is a business communications and customer experience platform built around VoIP calling.
German AI voice agent platform that answers and makes phone calls, books appointments and follows up on WhatsApp, SMS and email, with a no-code flow builder. Famulor is an AI voice agent platform built and operated by BEK Service GmbH…
Cloud business phone system with unlimited US/CA calling from $15/user/mo Phone.com is a cloud-based business phone system aimed at small businesses.
Omnichannel customer engagement platform with a shared inbox, AI agents and CRM SaleSmartly is a customer messaging platform that puts WhatsApp, Telegram, Facebook, Instagram and other channels into one shared inbox, then adds AI agents, a CRM and automation on…
AI-native support and feedback agent on one customer record, flat pricing with no per-seat fees ProductBridge puts customer support and product feedback in one tool and ties both to the same customer record.
Unified inbox and AI agents for email, LinkedIn, and social messages. InboxAgents began as a smart LinkedIn inbox, but its current site presents a broader unified communications console and AI-agent service.
Team communication hub with channels and integrations
Team communication hub with channels and integrations
Cloud business phone system with unlimited US/CA calling from $15/user/mo
Virtual phone system that turns your existing phone into a business line
Cloud business phone system with AI features and omnichannel messaging
AI-powered business calling platform for sales and support teams with power dialing, IVR and call analytics
