Dialpad
AI-powered business phone system with calling, meetings and messaging in one app
Paid SubscriptionFrom $1514-day trial
- Web app
- iOS (iPhone & iPad)
- Android
- macOS
What is Aircall?
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams. Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared workspace, with AI agents and real-time coaching layered on top.
Our verdict
Aircall earns its rating as the AI-forward phone system for sales and support teams: voice, SMS and WhatsApp in one workspace, 250+ native integrations, and plans from $30/license/mo billed annually. The three-license minimum and metered AI minutes are the main watch-outs.
Full review
Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared workspace, with AI agents and real-time coaching layered on top. Founded in 2014 inside the Paris startup studio eFounders (now Hexa), the company is headquartered in New York and Paris, says it has raised about $226M including a $120M Series D in 2021, and reports more than 23,000 businesses across 100+ countries as customers.
The phone system itself covers IVR menus, skills-based and smart routing, call queuing with callback, monitoring and recording, plus a power dialer and outbound campaigns for sales teams. Three AI layers sit above it: an AI Voice Agent that answers and resolves inbound calls autonomously (its voice AI strengthened by the May 2026 Vogent acquisition), AI Messaging Agents that handle SMS and WhatsApp conversations, and AI Assist and AI Assist
Aircall is an AI-powered customer communications platform for sales and support teams: a cloud business phone system that unifies voice, SMS/MMS and WhatsApp in one shared workspace, with AI agents and real-time coaching layered on top. Founded in 2014 inside the Paris startup studio eFounders (now Hexa), the company is headquartered in New York and Paris, says it has raised about $226M including a $120M Series D in 2021, and reports more than 23,000 businesses across 100+ countries as customers.
The phone system itself covers IVR menus, skills-based and smart routing, call queuing with callback, monitoring and recording, plus a power dialer and outbound campaigns for sales teams. Three AI layers sit above it: an AI Voice Agent that answers and resolves inbound calls autonomously (its voice AI strengthened by the May 2026 Vogent acquisition), AI Messaging Agents that handle SMS and WhatsApp conversations, and AI Assist and AI Assist Pro for live guidance, transcription, summaries and automated call scoring. Aircall’s real differentiator remains integration depth: 250+ native integrations, including Salesforce, HubSpot, Zendesk, Intercom and Pipedrive, plus a public API and webhooks. Apps run on web, Windows, macOS, iOS and Android, and the platform is SOC 2 Type II certified and GDPR compliant, with a HIPAA BAA available.
Pricing, verified on the official pricing page in October 2026, is license-based with a three-license minimum and 25% off for annual billing. AI Voice Agents start at a $100 per month minimum. Essentials is $30 per license per month on annual billing with unlimited US and Canada calling, SMS and MMS, a shared inbox, IVR and 50 AI Voice Agent minutes per month. Professional is $50 per license per month and adds AI call summaries, smart routing, queue callback and the power dialer. Enterprise is custom-priced. A 7-day free trial is offered (official: aircall.io/c/free-trial and the Aircall support article on the 7-day trial).
Watch-outs: the three-license minimum prices out solo founders and very small teams; AI Voice Agent minutes are metered, so heavy automation pushes costs up quickly; SMS works in 14 countries and MMS only for US, Canadian and Australian numbers; the advertised rates require an annual commitment; and support runs through a portal rather than a published email address.
Overall, Aircall is one of the strongest options in this category for SMB and mid-market sales and support teams that want voice, SMS and WhatsApp with deep CRM logging and genuinely useful AI. Buyers wanting a broader unified-communications suite or month-to-month flexibility should also compare RingCentral, Dialpad and Nextiva.
Who it's for
Best for
- Inside sales and SDR teams running outbound calls with CRM-logged activity
- Support teams handling voice
- SMS and WhatsApp from one shared inbox
- RevOps teams that need call-level data inside Salesforce or HubSpot
- SMB and mid-market companies replacing a legacy PBX
Not ideal for
- Solo founders and two-person teams (three-license minimum)
- Teams planning heavy AI voice automation on entry plans (metered minutes)
- Buyers who need toll-free MMS outside the US
- Canada and Australia
- Shoppers wanting the advertised rates on month-to-month billing
How we tested
We researched Aircall in October 2026 using its official website, pricing page, integrations catalog, founders and company fact pages, and legal documentation, and compared its published capabilities and pricing against other VoIP providers in this category. Ratings reflect editorial judgment based on that research. We did not purchase a plan or run a live pilot for this listing.
At a glance
| Pricing | Paid Subscription |
|---|---|
| Starting price | $30/license/mo annual |
| Free plan | No |
| Free trial | Yes (7 days) |
| Pricing page | View pricing |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| API | Yes |
| Company | Aircall |
| Apps Insight Score | 51/100 |
Why this app scored 51/100
Editorial Review 28/30
- Product quality 8/10 8/10
- Ease of use 5/5 5/5
- Feature depth 5/5 5/5
- Innovation 5/5 5/5
- Value for money 3/3 3/3
- Recommendation confidence 2/2 2/2
Trust & Verification 7/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Provided 2/2
- Terms of service published Provided 1/1
- Security certifications None listed 0/2
- Knowledge base / help center Provided 2/2
- Social profiles linked 5 profiles linked 1/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 13/20
- Detailed description 408 words 3/3
- Screenshots 2 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 4 items 1/2
- Feature list 6 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 6 integrations 1/2
- API available Yes 1/1
- Company details 3 of 3 details filled 1/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Integrations
Built for
Use case
Customer support
Use case
Team collaboration
Industry
Professional services
Industry
Other industry
How Aircall compares
| Feature | Aircall | Dialpad | RingCentral | Ooma Office |
|---|---|---|---|---|
| Rating | 4.5 / 5 | 4.4 / 5 | 4.4 / 5 | 4.4 / 5 |
| Pricing | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription |
| Starting price | $30/license/mo annual | From $15 | From $20 | From $19.95/user/mo |
| Free plan | Included | Included | Included | Included |
| Free trial | Yes (7 days) | Yes (14 days) | Yes | No |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| Best for | Inside sales and SDR teams running outbound calls with CRM-logged activity Support teams handling voice, SMS and WhatsApp from one shared inbox RevOps teams that need call-level data inside Salesforce or HubSpot SMB and mid-market companies replacing a legacy PBX | Small and mid-sized businesses replacing a legacy phone system Sales and support teams that want call transcription and summaries Remote and hybrid teams needing one number across devices Companies planning to grow into contact-center features | Businesses of any size replacing a legacy PBX with a proven cloud phone system Organizations that want phone, video, chat and SMS unified in one app Companies planning a later move into contact center or AI agents IT teams that need deep integrations and open APIs | Small and mid-sized businesses replacing a landline or legacy PBX Offices that want desk-phone hardware plus softphone apps Teams needing 24/7 phone and chat support Businesses that want transparent, no-contract per-user pricing |
Aircall vs Dialpad Aircall vs RingCentral Aircall vs Ooma Office
Key features
Business calling
Cloud phone system with unlimited calls within the US and Canada, IVR menus and call recording.
Voice, SMS and WhatsApp in one workspace
A shared inbox unifies calls, SMS/MMS and WhatsApp conversations for the whole team.
AI Voice Agents
AI agents that answer and resolve inbound calls autonomously; also available as a standalone product from $100 per month.
AI Assist and conversation intelligence
AI call summaries, transcripts and real-time coaching for sales and support reps.
Power Dialer and outbound campaigns
Outbound dialing for sales teams, with smart call routing and queue callback on the Professional plan.
Integrations
250+ native integrations including Salesforce and HubSpot, with call activity logged to the CRM.
Key benefits
- Run voice, SMS and WhatsApp from one shared inbox
- Let AI agents answer routine inbound calls around the clock
- Keep every call logged against your CRM records
- Coach reps with AI call summaries and real-time assist
Pricing
Paid Subscription$30/license/mo annual7-day trial
Essentials
$30/license/month billed annually
- Business phone system with unlimited US and Canada calls
- SMS/MMS
- shared inbox
- call recording
- IVR
- 250+ integrations. Minimum 3 licenses.
Professional
$50/license/month billed annually
- Everything in Essentials plus AI call summaries
- conversation intelligence
- smart routing
- queue callback and Power Dialer. Minimum 3 licenses.
Enterprise
- Everything in Professional plus unlimited global calls and enterprise controls.
Pros & Cons
Pros
- 250+ native integrations including Salesforce and HubSpot (official pricing page)
- Voice, SMS and WhatsApp unified in one workspace
- AI Voice Agents included on the published plans
- More than 23,000 businesses across 100+ countries use Aircall (official site)
Cons
- All plans require a minimum of 3 licenses (official pricing page)
- AI voice usage is metered through monthly AI minute allowances (official pricing FAQ)
Screenshots & media
Aircall alternatives
View all alternatives
RingCentral
AI-powered business phone, video, messaging and contact center platform
Paid SubscriptionFrom $20Free trial
- Web app
- iOS (iPhone & iPad)
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Ooma Office
No-contract business VoIP with 100+ calling features, hardware flexibility and 24/7 support.
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Vonage Business Communications
Cloud business phone system with video meetings and team messaging, now part of Ericsson.
Paid SubscriptionFrom $19.99/line/mo
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Frequently asked questions
How much does Aircall cost?
Essentials starts at $30 per license per month billed annually. Professional starts at $50 per license per month billed annually. Enterprise is custom-priced. All plans require a minimum of 3 licenses. AI Voice Agents are also available standalone from $100 per month. Verified on aircall.io/pricing in October 2026.
Does Aircall offer a free trial?
Yes. Aircall offers free access to test the platform before committing; new accounts receive 100 AI Voice Agent minutes at sign-up, on top of the 50 free minutes all customers get each month (official pricing page FAQ). The trial lasts 7 days (official free-trial page and Aircall support article).
What AI features does Aircall include?
The published plans include AI Voice Agents for inbound call handling; the Professional plan adds AI call summaries and conversation intelligence.
Where is Aircall based?
Aircall was founded in 2014 inside the Paris startup studio eFounders (now Hexa) and is headquartered in New York and Paris.