Aircall
AI-powered customer communications platform uniting voice, SMS and WhatsApp for sales and support teams.
Paid Subscription$30/license/mo annual7-day trial
- Web app
- iOS (iPhone & iPad)
- Android
- macOS
What is Grasshopper?
Virtual phone system that turns your existing phone into a business line Grasshopper is a virtual phone system for small businesses and entrepreneurs, owned by GoTo since 2018.
Our verdict
Grasshopper is the rare virtual phone system that charges per account, not per seat: Solo Plus and Small Business include unlimited users on one license. A 7-day no-card trial, 24/7 support on every plan, free number porting and 20+ years of operating history make it a low-risk pick for a small business's first phone system.
Full review
Grasshopper is a virtual phone system for small businesses and entrepreneurs, owned by GoTo since 2018. Founded in 2003 as GotVMail by Siamak Taghaddos and David Hauser and rebranded in 2009, it gives a business a dedicated local, toll-free or vanity phone number that runs on the owner’s existing mobile phone or computer – no new hardware required. Grasshopper says it is trusted by 400,000+ entrepreneurs.
Calling, texting and voicemail live in one unified conversation view across the official iOS, Android and desktop apps. Calls can be forwarded and routed through phone menus (IVR) with custom greetings and business hours, and simultaneous call handling keeps lines open. Business texting covers SMS and MMS, with an automated instant text response for missed calls, and voicemail transcription turns messages into searchable text. Virtual fax is included.
Grasshopper also offers a virtual receptionist with three coverage options – an AI receptionist, a live
Grasshopper is a virtual phone system for small businesses and entrepreneurs, owned by GoTo since 2018. Founded in 2003 as GotVMail by Siamak Taghaddos and David Hauser and rebranded in 2009, it gives a business a dedicated local, toll-free or vanity phone number that runs on the owner’s existing mobile phone or computer – no new hardware required. Grasshopper says it is trusted by 400,000+ entrepreneurs.
Calling, texting and voicemail live in one unified conversation view across the official iOS, Android and desktop apps. Calls can be forwarded and routed through phone menus (IVR) with custom greetings and business hours, and simultaneous call handling keeps lines open. Business texting covers SMS and MMS, with an automated instant text response for missed calls, and voicemail transcription turns messages into searchable text. Virtual fax is included.
Grasshopper also offers a virtual receptionist with three coverage options – an AI receptionist, a live human receptionist or a hybrid of the two – plus AI call summaries, AI call transcripts and AI-detected sentiment on customer interactions. Number porting is free, so an existing business number can move to Grasshopper.
There are three plans, billed monthly or annually with savings of over 20% on annual billing. True Solo starts at $14 per month billed annually ($18 billed monthly) with 1 user, 1 phone number and 1 extension. Solo Plus starts at $25 per month billed annually ($32 monthly) with unlimited users, 1 number and 3 extensions. Small Business starts at $55 per month billed annually with unlimited users, 4 phone numbers and unlimited extensions. Unlike most VoIP rivals, Grasshopper does not charge per user on Solo Plus and Small Business. All plans include a 7-day free trial with no credit card required, a 7-day money-back guarantee and 24/7 customer support.
Grasshopper is positioned for solopreneurs and small teams of roughly two to ten people – contractors, photographers, consultants, real estate agents, therapists, retailers and other service businesses. GoTo steers enterprise and mid-market buyers to GoTo Connect. One confirmed gap: Grasshopper currently has no third-party CRM integrations and no public API.
Who it's for
Best for
- Solopreneurs and freelancers who want a dedicated business number on their existing phone
- Small teams of 2-10 that want to share one business number without per-user fees
Not ideal for
- Teams that need native CRM integrations or a public API
- Enterprise and mid-market organizations (GoTo points them to GoTo Connect)
How we tested
We researched Grasshopper in October 2026 using the official website, the official pricing page and its monthly/annual toggle, and Grasshopper's official product information page. Plan names, included users, numbers and extensions were confirmed against the pricing page's plan data, and prices against two official pages. No hands-on testing was performed.
At a glance
| Pricing | Paid Subscription |
|---|---|
| Starting price | $14/mo annual |
| Free plan | No |
| Free trial | Yes (7 days) |
| Pricing page | View pricing |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| API | No |
| Company | Grasshopper (a GoTo product) |
| Apps Insight Score | 48/100 |
| Implementation | Easy |
| Learning curve | Beginner |
Why this app scored 48/100
Editorial Review 28/30
- Product quality 8/10 8/10
- Ease of use 5/5 5/5
- Feature depth 5/5 5/5
- Innovation 5/5 5/5
- Value for money 3/3 3/3
- Recommendation confidence 2/2 2/2
Trust & Verification 7/25
- AppsInsight badge installed Badge not installed 0/15
- HTTPS website HTTPS 1/1
- Business support email Missing 0/1
- Privacy policy published Provided 2/2
- Terms of service published Provided 1/1
- Security certifications None listed 0/2
- Knowledge base / help center Provided 2/2
- Social profiles linked 4 profiles linked 1/1
Community 0/20
- Verified reviews & rating 0 reviews (5 needed) 0/15
- Recent reviews No reviews yet 0/5
Product Profile 10/20
- Detailed description 328 words 2/3
- Screenshots 2 screenshots 1/3
- Demo video No demo video 0/2
- FAQ 4 items 1/2
- Feature list 6 items 1/2
- Pricing published Plan tiers published 3/3
- Pros & cons Pros & cons listed 1/1
- Integrations 0 integrations 0/2
- API available No 0/1
- Company details 3 of 3 details filled 1/1
Freshness 3/5
- Listing recently updated Updated 0 days ago 3/3
- Recent changelog entry No changelog entries 0/2
Editorial points are assigned by AppsInsight editors and cannot be purchased or influenced.
Built for
Use case
Customer support
Use case
Team collaboration
Industry
Real estate
Industry
Manufacturing
Industry
Professional services
Industry
Other industry
How Grasshopper compares
| Feature | Grasshopper | Aircall | CloudTalk | Dialpad |
|---|---|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 | 4.4 / 5 | 4.4 / 5 |
| Pricing | Paid Subscription | Paid Subscription | Paid Subscription | Paid Subscription |
| Starting price | $14/mo annual | $30/license/mo annual | $25/user/mo annual | From $15 |
| Free plan | Included | Included | Included | Included |
| Free trial | Yes (7 days) | Yes (7 days) | Yes (14 days) | Yes (14 days) |
| Platforms | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows | Web app, iOS (iPhone & iPad), Android, macOS, Windows, Linux | Web app, iOS (iPhone & iPad), Android, macOS, Windows |
| Best for | Solopreneurs and freelancers who want a dedicated business number on their existing phone Small teams of 2-10 that want to share one business number without per-user fees | Inside sales and SDR teams running outbound calls with CRM-logged activity Support teams handling voice, SMS and WhatsApp from one shared inbox RevOps teams that need call-level data inside Salesforce or HubSpot SMB and mid-market companies replacing a legacy PBX | Sales teams running outbound campaigns with a power dialer Support teams needing IVR, routing and call queues Businesses wanting AI call scoring and transcription on calls Distributed teams that need desktop and mobile calling apps on every platform | Small and mid-sized businesses replacing a legacy phone system Sales and support teams that want call transcription and summaries Remote and hybrid teams needing one number across devices Companies planning to grow into contact-center features |
Grasshopper vs Aircall Grasshopper vs CloudTalk Grasshopper vs Dialpad
Key features
Dedicated business phone numbers
Choose a local, toll-free or vanity number, or port your existing business number to Grasshopper at no cost.
Unified conversation view
Mobile (iOS, Android) and desktop apps bring calls, texts and voicemails into one searchable conversation thread per contact.
Call routing and phone menus (IVR)
Forward and route calls with customizable phone menus, extensions, business hours and custom or AI-generated greetings.
Business texting with instant response
Send and receive SMS/MMS from your business number and auto-reply to missed calls with an instant text message.
Voicemail transcription, call recording and AI summaries
Voicemails and recorded calls become searchable text, with AI call summaries and AI-detected sentiment on customer interactions.
Virtual receptionist and WiFi calling
Pick an AI receptionist, a live human receptionist or a hybrid; make and take calls over WiFi, and send virtual faxes.
Key benefits
- Separate business and personal calls on the phone you already own
- Add unlimited users at no extra cost on Solo Plus and Small Business
- Sound established with professional greetings, extensions and phone menus
- Never miss a lead with instant text response and voicemail transcription
Pricing
Paid Subscription$14/mo annual7-day trial
True Solo
$18 /mo
$14/mo billed annually
- 1 user; 1 phone number; 1 extension; mobile and desktop apps; business texting; voicemail transcription; 24/7 support.
Solo Plus
$32 /mo
$25/mo billed annually
- Unlimited users; 1 phone number; 3 extensions; everything in True Solo; no per-user fees.
Small Business
$55/mo billed annually
- Unlimited users; 4 phone numbers; unlimited extensions; more complex call routing; everything in Solo Plus.
Pros & Cons
Pros
- Unlimited users on one license - no per-seat pricing on Solo Plus and Small Business
- 7-day free trial with no credit card required, plus a 7-day money-back guarantee
- 24/7 customer support included on every plan
- 20+ years of operating history and 400,000+ customers served
Cons
- No public API and no native CRM integrations (confirmed on Grasshopper's own product information page)
- The month-to-month price of the Small Business plan is not published
- True Solo is limited to 1 user, 1 phone number and 1 extension
Screenshots & media
Grasshopper alternatives
View all alternatives
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Frequently asked questions
Does Grasshopper offer a free trial?
Yes. Grasshopper's pricing page offers a 7-day free trial with no credit card required, and purchases are backed by a 7-day money-back guarantee.
Can I keep my existing business number?
Yes. You can port an existing number to Grasshopper at no cost, or choose a new local, toll-free or vanity number.
Does Grasshopper charge per user?
No. Solo Plus and Small Business include unlimited users on a single license, which differs from most per-seat VoIP competitors. True Solo is a 1-user plan.
How much does Grasshopper cost?
True Solo starts at $14/month billed annually ($18 monthly), Solo Plus at $25/month billed annually ($32 monthly), and Small Business at $55/month billed annually. Annual billing saves over 20%.