Unbabel was founded in 2013 in Lisbon, Portugal, and has expanded its operations to the United States with offices in San Francisco. The company’s mission is to break down language barriers in customer service by combining AI with human expertise. Unbabel believes that global companies should be able to deliver seamless multilingual support without the high costs of hiring agents for every language.

As a leader in multilingual agentic AI, Unbabel provides translation and language support solutions for contact centers. Its platform uses machine translation powered by AI, which is then refined by human linguists for accuracy and cultural relevance. This hybrid model allows enterprises to scale multilingual support quickly and reliably. Unbabel helps businesses improve customer satisfaction, expand into new markets, and reduce operational costs.

Key Services Offered by Unbabel

• AI-Powered Translation: Provides fast, automated translations for customer conversations across multiple languages.
• Human-in-the-Loop Editing: Combines AI with human linguists to ensure cultural accuracy and tone.
• Multilingual Customer Support: Allows agents to serve global customers without needing to speak their languages.
• Analytics and Insights: Tracks translation performance and highlights areas for improvement.
• Seamless Integrations: Works with platforms like Zendesk, Salesforce, and Freshdesk for easy adoption.

FAQs

What industries use Unbabel?

Unbabel is widely used in industries like e-commerce, travel, financial services, and gaming. E-commerce businesses use it to support international customers with product inquiries and returns. Travel companies rely on it for booking changes and multilingual support during trips. Financial services firms use Unbabel for account support and compliance-related communication. Gaming companies benefit by offering real-time support in multiple languages to global players. This broad application makes Unbabel a valuable tool for international businesses.

How does Unbabel improve customer service?

Unbabel improves service by enabling businesses to offer multilingual support without hiring native speakers for every language. Agents can respond in their own language, and Unbabel translates messages instantly for the customer. Human linguists review translations when needed, ensuring accuracy and cultural sensitivity. This approach reduces response times, prevents misunderstandings, and creates smoother customer experiences. Customers feel valued when they can communicate in their native language, leading to higher satisfaction and loyalty.

Can Unbabel integrate with support platforms?

Yes, Unbabel integrates with popular customer service tools such as Zendesk, Salesforce Service Cloud, and Freshdesk. These integrations allow agents to continue using their existing workflows while adding multilingual capabilities. Messages are automatically translated within the support platform, so agents do not need to switch between tools. This makes adoption simple and minimizes training requirements. Integration also ensures that customer history and context are preserved.

How does Unbabel ensure translation accuracy?

Unbabel combines AI translation with human review to maintain accuracy. The AI provides fast translations, while human linguists refine them for grammar, tone, and cultural context. This hybrid model ensures translations are not only correct but also natural and customer-friendly. Over time, the AI learns from corrections, improving its performance. This balance of speed and quality makes Unbabel more reliable than machine-only translation systems.

Is Unbabel secure for enterprise use?

Yes, Unbabel prioritizes data security and compliance. All customer data is encrypted during transmission and storage. The company complies with global privacy regulations like GDPR and SOC 2. Role-based access controls ensure that only authorized staff can access sensitive data. Human linguists also follow strict confidentiality agreements. These measures make Unbabel a trusted solution for enterprises handling sensitive customer communications across multiple languages.

Categories

• Top Customer Support Agentic AI Companies (Contact Center)