Duve, originally known as Easyway, is a hospitality technology company that focuses on reshaping the guest experience through AI-driven solutions. Founded in Israel, the company’s mission is to help hotels deliver more personalized and automated services. By combining AI, automation, and guest communication tools, Duve transforms the traditional hotel journey into a digital-first experience.

The platform supports hotels in managing the full guest lifecycle, from pre-arrival communication to check-out and post-stay engagement. By using conversational AI, Duve provides personalized recommendations, contactless services, and seamless upselling opportunities. Hotels benefit from increased efficiency and revenue, while guests enjoy convenience and comfort. Duve represents the growing role of agentic AI in hospitality, where technology not only assists but also acts as a smart companion throughout the guest journey.

Key Services Offered by Duve

• Digital Check-In: Provides guests with fast and contactless registration before arriving at the hotel.
• Personalized Guest Messaging: Sends tailored messages and updates to guests in their own language.
• Upselling and Upgrading: Suggests room upgrades, spa treatments, and extra services to increase hotel revenue.
• Automated Operations: Handles routine guest interactions, reducing workload for staff.
• Feedback and Insights: Collects guest opinions and data to help hotels improve their services.

FAQs with Answers

How does Duve improve the check-in experience for guests?

Duve simplifies the check-in process by allowing guests to complete it digitally before they arrive. Instead of standing in long lines at the front desk, travelers can register from their phone or computer. This not only saves time but also creates a smoother first impression. Hotels benefit by reducing lobby congestion and freeing staff to focus on welcoming guests personally. For travelers, it means starting their stay with less stress and more comfort.

Can Duve communicate with international guests?

Yes, Duve is designed to handle multilingual communication. The system automatically translates messages into the guest’s preferred language. This breaks down communication barriers between hotels and international visitors. For example, a guest from France can receive all updates in French, while another from Japan sees them in Japanese. This creates a sense of comfort and inclusivity, making guests feel understood and valued no matter where they come from.

How does Duve help hotels increase revenue?

One of Duve’s strongest features is its upselling capability. The AI monitors guest behavior and preferences, then recommends upgrades or additional services. For instance, it can suggest a better room, a late check-out, or a dining package. Because these offers are timely and personalized, guests are more likely to accept them. This increases hotel revenue while enhancing the guest’s stay with premium options. The process feels helpful rather than pushy, which builds trust between the guest and hotel.

Does Duve reduce workload for hotel staff?

Absolutely. Many hotel staff members spend time answering repetitive questions or handling simple requests. Duve automates these interactions, giving instant responses to common inquiries such as check-out times, amenities, or local tips. This frees staff to focus on meaningful guest interactions and problem-solving. As a result, the hotel runs more smoothly, employees feel less overwhelmed, and guests receive faster service. The balance improves both staff productivity and guest satisfaction.

How does Duve support hotel managers with insights?

Duve not only communicates with guests but also collects valuable data. It tracks common requests, feedback, and service usage. This gives hotel managers a clear view of what guests enjoy most and where improvements are needed. For example, if many guests mention room service delays, managers can address it quickly. The insights also help hotels design better offers and create loyalty programs. In this way, Duve becomes both a service tool and a business intelligence system.

Categories

• Top Travel & Hospitality Agentic AI Companies